Returns & Refunds
Returns of items can be done within 14 days from the date of purchase in the Salon, and 7 days from the date of receiving the order online. Return is possible if it was not in use and the presentation, consumer properties, seals and factory labels are preserved. Otherwise, exchange and return of goods is not possible.
The return is carried out by the buyer.
The return is carried out by the seller, if items have a manufacturing defect.
If you made a purchase in our Salon offline, then you need to return the item back to the same address: Moscow, street Bolshaya Nikitskaya 21/18 bld 4, 2-nd floor, room 206.
You will also need a passport (to complete the application), a sales check and a bank card if payment was made by bank transfer.
If you made a purchase online, then you need to fill in the short return form in your personal account. You can return the goods in person or by courier to the address: Moscow, 125009, st. Bolshaya Nikitskaya 21/18 bld. 4, 2-nd floor, room 206, the recipient - Maria Golovina, contact phone number +7 (985) 714-55-58.
You can expect to receive the return within 10 days of sending it back to us.